Order online: Order online with confidence. Shortly after your order you will received an email to confirm your order and we will keep you informed on delivery dates. Payments are taken to a secure encrypted server. Once your order has been processed, all your card details will be deleted from the server.
Payment will not be processed for any items that are temporarily out of stock.

Order by email: Please email sales@orientalshop.co.uk your orders and contact details, and we will get ring you back for your card details.

Order by phone: Please leave your messages on 01257 252636 and we will get back to you to discuss your orders.

Payments: We accept all types of debit and credit cards

Delivery: Please allowed 7 to 14 days delivery time so we can check the goods. Delivery days are Monday to Friday 8am to 5 pm. When you received your goods from the courior please signed and also write the word UNCHECKED on the receipt. Please email for delivery tariffs for Scottish highlands, Ireland and other countries.

Reservations: No deposit is required to reserve any items.

Multiple orders:
Spent over £ 600.00 and get 1.5% discount + free gift
Spent over £ 800.00 and get 2.5% discount + free gift
spent over £1000.00 and get 3.5% discount + free gift
Spent over £1500.00 and get 4.5% discount + free gift
Spent over £2000.00 and get 5.5% discount + free gift
Please see the homepage for free gift information
Please place your order online and we will manually processed the discounted price on your credit card.

Damages: Please let us know of damages within 7 working days. We give you a refund for cost of goods and delivery charges, providing the goods are repacked in its original packaging. We will let you know by email on how and where to return the items. Refunds are issued within 30 days when the goods are been inspected for the causes of damages.

Return and Refund: Please let us know within 7 working days if you are unhappy with your order and like to return the goods, and provided they are returned in their original packaging we will give you a refund for the cost of the goods excluding the delivery charge. We will let you know how and where to return the items. Refunds are issued within 30 days when the goods are been inspected in its original good conditions. There will be a collection surcharge for furnitures.

Guarantee: All our goods have been through a stringent quality control before leaving the factory, and checked before delivery to your home. Due to the nature of our handcrafted goods, please allow for minor imperfections.

We hope you enjoyed shopping with us, so do not hestitate to send us your queries and feedback.